Below are some of our more frequently asked questions. If you do not see your question on this list, please feel free to contact us and we will get back to you as soon as possible.
Are the Goals in SMART (Specific, Measurable, Attainable, Realistic, Timely) Goal format?
Do the Goals follow my state’s content standards?
Our goals/objectives are not specific to individual states standards. However, they are written in SMART goal format and are able to be edited and individualized so that they can address specific standards in your location.
Do you offer a trial membership?
Sorry, at this time, we do not offer a free trial for our membership. We do offer a 30 day money back guarantee if you are not completely satisfied with the site.
I am not satisfied. How do I get a refund of my membership fees?
Please use our contact form to request a refund. Please include the name and email address that you signed up with, along with the date that you signed up on, if possible. We will issue a refund back to your PayPal account.
I would like to sign up, but I do not have a PayPal account. What other payment methods do you offer?
Sorry, at this time, we can only accept payments from visitors with a PayPal account.
I paid but I am not able to log on.
If you have paid but have not received an email from us to create your account, please contact us and we will be happy to assist.
I need help now, do you have a phone number I can call?
Unfortunately, we do not provide customer service over the telephone, our support is through email only. You may email us at [email protected] or use our online contact form.
I filled out the contact form, how long will it take for a response?
It usually takes us up to 24-48 hours to respond to the messages that we receive. Also, please note, that we are available during regular business hours, from 8am-5pm PST Monday – Friday.